FAQ

A question about an item, your order, the tracking of your delivery or how to make a return? You are at the right place, all the answers are here !

Frequently asked questions

Discover the most frequently asked questions: coupon codes, sponsoring, discounts, club benefits,...
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Account and order

Do you have questions about your account or an order you recently placed or want to place? Order...
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Shipping and delivery

Find all our modes, delivery rates, shipping areas and the means to track your package.
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Returns and refunds

You want to know the conditions and modalities to make a return, or you want to follow the status...
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Loyalty program : My Rolls'n Co

Roller'n Co rewards your commitment with the Rolls'n Co loyalty system! Collect Rolls and get...
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Cookie name	Provider	Purpose	Expiry
cookiesplus	www.rollernco.com	Stores your cookie preferences.	1 year
PHP_SESSID	www.rollernco.com	This cookie is native to PHP and enables websites to store serialised state data. It is used to establish a user session and to pass state data via a temporary cookie, which is commonly referred to as a session cookie.	Session
PrestaShop-#	www.rollernco.com	This cookie helps keep user sessions open while they are visiting a website, and help them make orders and many more operations such as: cookie add date, selected language, used currency, last product category visited, last seen products, client identification, name, first name, encrypted password, email linked to the account, shopping cart identification.	480 hours

Cookie name	Provider	Purpose	Expiry
_ga	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	2 years
_gat	Google	Used by Google Analytics to throttle request rate	1 day
_gid	Google	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	1 day

Frequently asked questions